Maisha Home Broadband - Further, Faster, Friendlier

What You'll Receive

Your installation package includes everything you need

WiFi Router

Dual-band wireless router for stable connectivity

Network Cables

High-quality Ethernet cables for connection

Power Adapter

Power supply for your router and modem

User Manual

Complete setup and troubleshooting guide

Installation Troubleshooting

Solutions for common installation issues

Router won't power on

Solution: Check if the power adapter is properly connected to both the router and electrical outlet. Try a different power outlet. If still no power, contact support immediately.

Can't find WiFi network

Solution: Ensure the router is powered on and fully booted (wait 3 minutes). Check the WiFi button - it may be turned off. Restart the router by unplugging it for 30 seconds.

Wrong WiFi password

Solution: The default password is on the router label. Make sure you're entering it correctly (case-sensitive). Look for the label with "WiFi Password" or "Network Key".

No internet connection

Solution: Verify the ethernet cable is connected to the modem and WAN port on the router. Check if LED lights are on. Restart both modem and router. Wait 5 minutes and try again.

Slow internet speed

Solution: Check if too many devices are connected. Move closer to the router. Reduce interference from other electronics. Restart the router. Test wired connection for comparison.

Can't access router settings

Solution: Make sure you're using the correct IP address (192.168.1.1 or 192.168.0.1). Try accessing from a wired connection. Clear browser cache and cookies. Reset router to factory settings if needed.

Optimize Your Connection

Tips to get the best performance

WiFi Optimization

  • Position Router Centrally

    Place it in the middle of your home for better coverage

  • Elevate the Router

    Place on a shelf or desk, not on the floor

  • Minimize Interference

    Keep away from microwaves, cordless phones, baby monitors

  • Use 5GHz Band

    For faster speeds, though it has shorter range than 2.4GHz

Performance Tips

  • Use Wired Connection

    Ethernet cable for most stable connection

  • Limit Connected Devices

    Disconnect unused devices to improve speed

  • Regular Restarts

    Restart router weekly for optimal performance

  • Update Firmware

    Keep router firmware updated for security

Safety Precautions

Important safety guidelines for installation

Electrical Safety

  • • Never use damaged cables or adapters
  • • Don't force connectors or plugs
  • • Keep router away from water
  • • Use grounded outlets only
  • • Avoid wet hands when handling equipment

Surge Protection

  • • Use surge protector power strips
  • • Avoid daisy-chaining power adapters
  • • Disconnect during storms
  • • Don't overload outlet capacity
  • • Replace damaged surge protectors

Physical Safety

  • • Ensure proper cable routing
  • • Don't create trip hazards
  • • Keep router in ventilated area
  • • Avoid placing heavy objects on cables
  • • Position equipment securely

Need Installation Help?

Our technical team is ready to assist you with installation or any questions you may have.

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